Shipping & Compliance
Clear, plain-language shipping and compliance information for your peace of mind.
Age Verification
21+ Required
All wine shipments require age verification upon delivery. You must be 21 years or older to receive alcohol shipments, and a valid government-issued photo ID will be required at the time of delivery.
If you are not available to receive the shipment, an adult 21+ with valid ID must be present to sign for the delivery.
Shipping Coverage
States We Ship To
Don't see your state? Contact us to inquire about future shipping availability.
Shipping Partners & Timing
Standard Shipping (5-7 business days)
FedEx Ground - $15 flat rate per order
Expedited Shipping (2-3 business days)
FedEx Express - $35 per order
Temperature Protection
We monitor weather conditions and may delay shipments to protect your wine from extreme temperatures.
- Summer: Shipments may be held when temperatures exceed 85°F
- Winter: Shipments may be held when temperatures drop below 32°F
- Insulated packaging used during borderline temperature periods
Who Processes Your Order
Retailer Disclosure: Sold and fulfilled by our licensed retail partners. The Fifth Cup acts as a curator and marketing partner.
The Fifth Cup partners with licensed retailers who act as the seller of record for all transactions. This ensures compliance with state and federal regulations while allowing us to focus on curation and storytelling.
Your receipt and any customer service inquiries will be handled by our retail partners, with full support from The Fifth Cup team.
Returns & Damages
Damaged Shipments
If your wine arrives damaged, please contact us immediately with photos of the damaged package and bottles. We'll arrange for a replacement or full refund.
Report within: 48 hours of delivery for fastest resolution
Returns Policy
Due to the nature of wine and state regulations, we cannot accept returns of unopened bottles except in cases of damage or shipping errors.
If you believe there's a quality issue with your wine, please contact us to discuss. We stand behind every bottle we curate.
Need Help?
Our customer service team is here to help with any shipping or delivery questions.